A1. Our e-commerce payment gateway is a secured gateway. Payment by credit card is complied to 3-D secure. In order to ensure a successful online credit card payment, please call the bank which issues your credit card to activate your 3-D secure code.

A2. 3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure.

3-D Secure allows better authentication of the payment card holder by their card issuer when they are making purchases online from a merchant's web site. The rollout of 3-D Secure to merchants is being encouraged by the card schemes offering better cover against fraud losses to the merchants. A merchant without 3-D Secure is liable for transactions that subsequently turn out to be fraudulent even if a valid transaction authorisation was received at the time.

A3. The following banks offer credit card with 3-D secure code : Alliance – Mastercard, EON – Visa & Mastercard, Hong Leong Bank – Visa, MBF – Visa & Mastercard, PBB – Visa & Mastercard, RHB – Visa, Southern Bank – Visa & Mastercard, Bank Islam – Visa & Mastercard, Hong Leong Bank – Mastercard, HSBC – Visa & mastercard, Malayan Banking Berhad – Visa & Mastercard, MBF – Visa, Public Bank – Visa, RHB – Visa & Mastercard, Southern Bank – Mastercard

As a card holder, you need to call the bank to activate the 3-D secure code.

A4. The following banks do not offer credit card with 3-D secure code : Aeon – Visa, Affin Bank – Mastercard & Visa, Alliance – Visa, Ambank – Visa & Mastercard, Arab Malaysia bank – Visa & Mastercard, BSN – Visa & Mastercard, Citibank – Visa & Mastercard, Maybank Finance Berhad – Visa, OCBC – Visa, Standard Chartered Bank – Visa & Mastercard

A5.Please go to “Tools”, select “Pop-up Blocker” and ensure pop-up blocker is disabled.

A1.A1. If you are referred by someone to our e-commerce web site, please check with him whether he has any member ID. If yes, fill in his member ID as referral ID.

A2.Referral ID consists of total 13 digits, 5 alphabets and 8 numbers.

A3.Member ID will be sent to you through your email address.

A4.Member ID helps us to trace your purchase and the cash rebate that you have with us.

A1.Yes, it is more costly to produce Spirulina in tablet form compared to powder form because there stamping machine involved to make it into tablet form. Furthermore, for Malaysia Government, any wholefood offered in tablet form required to be certified by MAL. It will take sometime and involved some cost in obtaining the MAL certification.

A2.We don’t offer our Spirulina in powder form because we would like to minimized the chances of Spirulina being exposed to air. Once exposed to air, Spirulina will oxidize and the nutrients value will drop. In powder form, the cm3 that exposed to air is much higher compared to tablet form.

A3.Liquid Spirulina will need preservative in order to maintain shelf life. It is a syrup drink, not a health food at all! The main reason we take Spirulina is because it is very nutritious. We want to ensure that we only take in the best food without any chemical to our body.

A4.Most of the Spirulina in liquid form is diluted. Hence, some people they don’t feel uncomfortable after taking liquid form of Spirulina. To resolve this issue, this group of people just need to reduce number of tablets taken per day, e.g. from 5 tablets per day to 2 or even 1 tablets per day until the body can tolerate with high dosage of Spirulina.

A5.Every batch of HeHAHa Harmony Spirulina from Hawaii gone through a soluble test to ensure that it can be dissolved in plain water at room temperature within 2 hours. Hence, with this kind of solubility, we can not offer 1000 tablets or 3000 tablets per bottle because the Spirulina tablets on the bottom of the bottle will crack. Besides, it is advisable to consume the Spirulina ASAP to prevent oxidation. Hence, small quantity in a bottle will ensure minimum oxidation.

A6.The Spirulina from Hawaii went through a quality control system where all dead blue algae will be separated from live one and only live blue algae will be used to produce the Spirulina. Hence, it doesn’t have any fishy smell.

A7.HeHAHa Harmony Spirulina is directly pressed into tablets, without any extra heating or granulation; nutrient losses are thus minimized. Some other companies may granulate with extra drying and binders.

A8. It is completely safe, and has been recognized as a safe food by the United Nations. It has a long history of human consumption from traditional peoples centuries ago to millions of people around the world today. At the same time, good manufacturing practices, sophisticated equipment and rigorous quality control are all essential for premium Spirulina, just like any food. It is important to know where and how Spirulina is grown.

A9. Spirulina from Hawaii are grown in clean environments and use good water. They use good manufacturing practices. While Spirulina from developing countries may be inconsistent, Hawaiian Spirulina Quality Control is excellent.

A10. Hawaiian Spirulina is tested by independent labs for any environmental residues of 66 pesticides, herbicides, and contaminants. None have been detected, not even down to parts-per-billion.

A11. HeHAHa Harmony Spirulina from Hawaii USA is the best. This is the next generation of super- Spirulina. This product has high levels of the essential minerals, beta-carotene and other phytochemicals for advanced antioxidant nutrition.

A12. Spirulina is a whole food, not a vitamin or a drug, so it's safe to consume in large amounts.
However, some people who are not used to a lot of greens in their diet may want to start off slowly then increase the amount per serving per day. Most people report increased energy levels after their systems adjust. We recommend two to four tablets with meals to start and then gradually increase your intake.
You may take Spirulina all at once or more then once a day. Some people like to take it an hour before eating to satisfy their appetite. Those with difficulty sleeping may wish to take their HeHAHa Harmony Spirulina in the morning, rather than the evening, since the high energy content tends to wake you up.
Click here to purchase HeHAHa Harmony Spirulina from Hawaii